Crisis Management 101

By Bill Ralston In Life

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24th November, 2012
Scandals are like brush fires. They often spontaneously ignite, but they need oxygen and a following wind to maintain the burning. Sometimes when they appear to have died down, they will suddenly flare up again. Most of all, scandals, like fires, can do enormous damage and threaten all who come into close proximity. In New Zealand, most recently, it was the scandal over ACC. A single newspaper story detailing a massive privacy breach by the corporation quickly grew into a rolling calamity of biblical proportions that saw a minister, the chairman, two board members and the CEO resign. As ...

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