Frequently Asked Questions

Reading Listener on my Tablet
Registration and Subscription
Articles and access
Trouble with the website
Known Issues
Print Subscribers who purchased a Print/Digital bundle

PRINT SUBSCRIBERS WHO PURCHASED A PRINT/DIGITAL BUNDLE:

The below section is for Print subscribers that purchased their print subscription with free digital access;

Q: I brought my print subscription and I registered myself on the site but still can’t access the content?
A: You need to also make sure you have gone to your profile page and entered your print subscriber access code. If you are logged in you can go to the profile page via a link in the top right corner of each page, and if you are not logged in you will need to do so in order to reach your profile page.

Q: I’ve got a print subscription, how do I get access to the paid content?
A: Print subscribers who purchased their subscriptions including free digital access will be sent an access code as soon as access is set up for them, and once you have this you can go to the listener.co.nz website and click the register link at the top right. After registering you will need to confirm your email, then after that you will need to activate your subscription by putting your access code into your profile where indicated.

Q: What happens when my print subscription expires?
A: Your access to locked content is tied to your initial print subscription period and does not cover auto-renewals, going forward we will offer a print only subscription or either a digital only edition of the NZ listener via our digital provider Zinio.

Q: I am a print subscriber, and am correctly entering my access code, but can’t redeem my digital access?
A: Please contact our NZ Listener team contact us.

READING LISTENER ON MY TABLET:

Q: How do I read Listener on my iPad or other tablet device?
A: Just visit www.listener.co.nz from Safari on your iPad or from any browser on any device. The Listener website is built using responsive web design technology which means it will automatically adapt content to read perfectly on the digital device of your choice.

REGISTRATION AND SUBSCRIPTION:

Q: I didn’t receive any confirmation email from my registration or activation?
A: Our responses are automatic so please check your spam filter to see if it didn’t arrive in your primary inbox. If it isn’t there please contact us here.

Q: How do I cancel my subscription?
A: All subscriptions, whether Digital or Print, are non-refundable. Please email us at magshop@magshop.co.nz for additional information.

Q: Can I pay for my digital subscription with cash or a cheque?
A: At this time we can only accept credit card payments for digital-only subscriptions.

Q: I am logged in, and have digital access to the Listener site attached to my login, but still see the locked icons against articles?
A: Locked icons are always displayed to indicate locked content, but if you have digital access attached to your login, you will be able to click through to all articles and read the full content.

ARTICLES AND ACCESS:

Q: How do you choose what articles are paid content?
A: The articles on the website that are paid-only content are the articles that have appeared in the print version of the Listener magazine. Occasionally some print articles may be changed to all-access if they are sponsored or are more appropriate for a wider audience.

Q: Can I purchase access to just one article or issue?
A: Not at this point.

Q: Can I comment on articles if I don’t have a subscription?
A: Yes, all you have to do is register on the site and log on.

Q: I would like to contact someone about the content on the site, who can I talk to?
A: The contact information for the Listener office is available on our contact us page here.

Q: What content is available in the archives?
A: We have several years of articles from the Listener available at present. It is not a comprehensive collection but as time goes by we will be expanding the archive content available.

Q: Do you have a Listener App?
A: There are plans for a Listener app (watch this space) but at present there is not one. To improve the tablet and smartphone user experience we have built the website with responsive design so that it will adjust the content in order to fit your mobile device properly.

Q: Do I get to keep the articles I have paid for access to?
A: Your access to the content for those who have purchased the special print / digital subscription offer is for a period of time which is the initial subscription period and won’t cover auto-renewal, once over you can purchase either a print only subscription or our new zinio digital only subscription.

Q: Can I print the articles?
A: If you have digital access to the locked content you may print the articles just as you would photocopy a printed article.

Q: Can I share digital locked content articles with a friend?
A: Not directly. If you send a link for a locked article to a friend who has not got access they would only see the abstract for the article.

Q: If I have locked content access can I download the issues to my computer and read offline?
A: No, the articles are only available online through the Listener website at this point in time, however we do now offer a digital edition of the NZ Listener magazine click here to read more.

TROUBLE WITH THE WEBSITE:

Q: Why do I have to log in again if I refresh my browser?
A: Cookies must be enabled for the login process to work properly. Disabling or removing cookies will result in a prompt for a login the next time you access a page.

Q: How do I log out?
A: You can log out vie a link at the top right of each page on the site.

Q: What should I do if I forget my password?
A: When you try to log in, the log in screen will have a link at the bottom called Forgot Password? Click that and follow the instructions to reset your password.

Q: What if I need more help?
A: Our contact us page has all our support options here.

KNOWN ISSUES:

Q: I am a print subscriber who purchased my subscription with a complimentary special offer of digital access to locked content, and am correctly entering my access code, but can’t redeem my digital access.
A: If the access code is correct, please ensure your surname on your digital account is the same as your surname on your print account. If you have already once successfully redeemed your access code, you don’t need to enter it again.

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