Frequently Asked Questions

Reading Listener on my Tablet
Registration and Subscription
Articles and access
Trouble with the website

READING LISTENER ON MY TABLET:

Q: How do I read Listener on my iPad or other tablet device?
A: Just visit www.listener.co.nz from Safari on your iPad or from any browser on any device. The Listener website is built using responsive web design technology which means it will automatically adapt content to read perfectly on the digital device of your choice.

REGISTRATION AND SUBSCRIPTION:

Q: I didn’t receive any confirmation email from my registration or activation?
A: Our responses are automatic so please check your spam filter to see if it didn’t arrive in your primary inbox. If it isn’t there please contact us here.

Q: How do I cancel my subscription?
A: All subscriptions, whether Digital or Print, are non-refundable. Please email us at magshop@magshop.co.nz for additional information.

Q: Can I pay for my digital subscription with cash or a cheque?
A: At this time we can only accept credit card payments for digital-only subscriptions via Zinio.

ARTICLES AND ACCESS:

Q: Can I comment on articles?
A: Yes, all you have to do is register on the site and log on.

Q: I would like to contact someone about the content on the site, who can I talk to?
A: The contact information for the Listener office is available on our contact us page here.

Q: What content is available in the archives?
A: We have several years of articles from the Listener available at present. It is not a comprehensive collection but as time goes by we will be expanding the archive content available.

Q: Do you have a Listener App?
A: There are plans for a Listener app (watch this space) but at present there is not one. To improve the tablet and smartphone user experience we have built the website with responsive design so that it will adjust the content in order to fit your mobile device properly.

TROUBLE WITH THE WEBSITE:

Q: Why do I have to log in again if I refresh my browser?
A: Cookies must be enabled for the login process to work properly. Disabling or removing cookies will result in a prompt for a login the next time you access a page.

Q: How do I log out?
A: You can log out vie a link at the top right of each page on the site.

Q: What should I do if I forget my password?
A: When you try to log in, the log in screen will have a link at the bottom called Forgot Password? Click that and follow the instructions to reset your password.

Q: What if I need more help?
A: Our contact us page has all our support options here.

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